【国外标准】 Information technology -- IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Part 2: Process assessment model (PAM)

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INCITS/ISO/IEC 30105-2:2016 (2018)
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标准简介

适用范围：

specifies the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes. It defines the processes to plan, establish, implement, operate, monitor, review, maintain and improve its services. This document covers IT enabled business processes that are outsourced; is not intended to cover IT services but includes similar, relevant process for completeness; is applicable to the service provider, not to the customer; is applicable to all lifecycle processes of ITES-BPO; serves as a process assessment model for organizations providing ITES-BPO services that: conforms to the requirements of ISO/IEC 33004; supports the performance assessment by providing indicators for the interpretation of the process purposes and outcomes, as defined in ISO/IEC 24774, and the process attributes, as defined in ISO/IEC 33020.

基本信息

标准号：
INCITS/ISO/IEC 30105-2:2016 (2018)
标准名称：
Information technology -- IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Part 2: Process assessment model (PAM)
英文名称：
Information technology -- IT Enabled Services-Business Process Outsourcing (ITES-BPO) lifecycle processes -- Part 2: Process assessment model (PAM)
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现行
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