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【国外标准】 Information technology - Service management - Part 2: Guidance on the application of service management systems

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标准简介标准简介

适用范围：

Provides guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1. Enables organizations and individuals to interpret ISO/IEC 20000-1 more accurately, and therefore to use it more effectively. The guidance includes examples and suggestions to enable organizations to interpret and apply ISO/IEC 20000-1, including references to other parts of ISO/IEC 20000 and other relevant standards. This includes guidance on the use of an SMS for the planning, design, transition, delivery and improvement of the SMS and services. At a minimum this includes service management policies, objectives, plans, service management processes, process interfaces, documentation and resources. The SMS provides ongoing control, greater effectiveness, efficiency and opportunities for continual improvement of service management and of services. It enables an organization to work effectively with a shared vision.

基本信息

  • 标准号：

    INCITS/ISO/IEC 20000-2:2012 (2018)

  • 标准名称：

    Information technology - Service management - Part 2: Guidance on the application of service management systems

  • 英文名称：

    Information technology - Service management - Part 2: Guidance on the application of service management systems

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    现行

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